LEARNING FRIDAY: BIG DATA for Dummies
Friday, May 19th, at Learning Friday Dario Santilli talked about “Big Data for Dummies”, providing us theoretical basis for approaching the theme. What does Big Data mean? Do we really know the meaning of this word? We started from here, from the explanation of the term now entered in the common language. We are talking […]
The Customer Care revolution: the CHATBOT
What are ChatBots? Why do they represent a real revolution? And above all: why are all of them talking about it? You may have already used this kind of chat by accessing at Customer Services of some great brands, without even knowing them. A few examples? Beauty (es. Sephora) Clothing (es. H&M) Finance (es. American Express, […]
