BOT and Marketing: useful tips

The generation of bots has finally come to claim their place in the ICT world. You don’t get unprepared, read the tips below and make your chat-bot a successful chat-bot! Don’t delay. To get a good product that can handle the market in a competitive and avant-garde way, start working on us immediately (if you […]

Success stories about famous BOTS

In the previous articles we introduced chat-bots and explained how this tool can improve your business in lot of ways, in particular using language understanding. Right now there are dozens of examples in which visionaries companies are using successfully this new amazing communication channel in markets, such as: travel; food; sport; e-commerce and retail; finance & […]

BOTS in Customer Service: why they work and how they help users and businesses

BOT and Artificial Intelligence. Speaking more and more often and, especially in the field of Customer Service, chatbots are getting more and more resonant. Using the growing power of Artificial Intelligence, it allows to users to interact with the company exactly as they would with a flesh and bone customer support clerk. But they really […]

The Customer Care revolution: the CHATBOT

What are ChatBots? Why do they represent a real revolution? And above all: why are all of them talking about it? You may have already used this kind of chat by accessing at Customer Services of some great brands, without even knowing them. A few examples? Beauty (es. Sephora) Clothing (es. H&M) Finance (es. American Express, […]